The Haircut Conundrum

"Official" Three Stooges logo since ...
Image via Wikipedia

Since you were a little bitty boy

Sittin’ in a booster chair

You might look like Larry, Moe, or Curly

If a stranger cuts your hair.

(from The Haircut Song by Ray Stevens)

It’s always difficult finding a place to get a haircut.

When my family and I lived in Lexington, this wasn’t an issue. A friend of ours is an excellent stylist. Since then, we have had issues finding skilled folks to coif our collective hairdos.

So when we find someone, we latch on for dear life.

We found a great stylist our first few weeks in Illinois. She’s great. Then she moved to another shop. We followed her there. Then she became a manager at another location that was too far away to justify the drive. The search was on.

We found someone a short time later. She was recommended by the manager of the shop that promoted the first stylist we found. Our new person cut our hair a couple of times and did a great job.

When I called the other day to find out when she was working, I was told by the stylist that answered the phone that she no longer worked there and that, in fact, she did not know where she works now. I was further informed that all the stylists in the shop had ongoing training, that she herself had been doing hair for ten years, and that she would do an excellent job for us.

Mind you, I only asked where our stylist went.

Was I doubting her skill? Hardly. I am sure this person is good at her job.

Was I questioning the training of the shop in general? Nope.

What was it that I was seeking?

Relationship…

Familiarity…

Consistency…

We had established a rapport with our stylist. We knew that she had a grasp of the way we like our hair to look, and that she was able to deliver. We knew that she worked well with our 9-year old. We knew her name.

Whether it’s a church, a business transaction, or a haircut, relationship is crucial.

Our search continues.

To what extent do you value relationship over the availability or  qualifications of a replacement?

Advertisements